Welcome to Printhub.lk. We are committed to protecting your personal information and your intellectual property. As a trusted digital printing shop in Sri Lanka, we understand that whether you are a local business printing corporate materials or an individual designing custom merchandise, your privacy and the security of your graphic design files are paramount.
This Privacy Policy outlines how we collect, use, and protect your information when you use our website and printing services in Colombo and the surrounding areas.
1. Information We Collect for Printing Services in Colombo
To provide you with seamless service from design to delivery, we collect specific types of information when you interact with our website or place an order.
1.1 Personal and Billing Information
When you request a quote or check out through our online store, we collect identifiable information necessary to process your transaction. This includes your name, billing address, delivery address, email address, and phone number. This data is essential for coordinating local deliveries across Sri Lanka.
1.2 Graphic Design Files and Uploads
As a custom printing service, we require you to upload digital assets to fulfill your orders. This includes collecting your high-resolution images, Adobe Illustrator vectors, PDFs, and custom layouts intended for products like custom wristbands, packaging boxes, apparel, calendars, and retail paper bags.
2. How We Use Your Data and Artwork
We only use your information and files to deliver the high-quality physical products you have ordered.
2.1 Order Processing and Custom Merchandise Production
The personal data and design files you submit are used strictly to print, manufacture, and assemble your requested items. We do not use your custom artwork for any purpose other than fulfilling your specific print-on-demand order.
2.2 Proofing and Client Communication
We use your contact information to send you digital proofs, clarify design specifications, and provide updates regarding your order status. This ensures your custom prints meet your exact expectations before they go into physical production.
3. Protection of Your Intellectual Property
We take graphic design file security seriously. Printhub.lk implements strict internal protocols to ensure your creative assets remain yours.
3.1 Security of Uploaded Designs
Your original graphic designs, corporate branding layouts, and custom packaging designs are your exclusive intellectual property. We will never resell, reuse, or distribute your artwork to other clients or third parties without your explicit written consent.
3.2 B2B Confidentiality and Sensitive Documents
We frequently handle corporate print confidentiality for our B2B partners. Whether you are submitting sensitive internal corporate reports, unreleased marketing materials, or specialized architectural schematics, our team handles all documents with the utmost discretion and strict confidentiality.
3.3 File Retention for Reprinting
To make re-ordering fast and convenient for our returning clients, we securely store your high-resolution print files on our servers for 60 days after your order is completed. After this period, heavy design assets and submitted files are permanently purged from our systems. If you require long-term storage of your print assets, please contact us to make special arrangements.
4. Third-Party Sharing and Logistics
We do not sell your personal data. We only share necessary information with trusted partners to facilitate your order.
4.1 Delivery Partners in Sri Lanka
To provide secure print delivery in Sri Lanka, we share your name, phone number, and physical delivery address with our trusted local courier and logistics partners. They are only authorized to use this information to successfully route and deliver your packages from our Mount Lavinia facility to your doorstep.
4.2 Secure Payment Gateways
All online payments are processed through secure, encrypted, third-party payment gateways. Printhub.lk does not directly collect, store, or have access to your full credit card numbers or banking passwords.
5. Website Tracking, Cookies, and Analytics
5.1 Improving Our Online Store
Like most modern websites, Printhub.lk uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help our shopping cart function correctly, remember your preferences, and provide us with anonymized analytics about how visitors use our site. You can choose to disable cookies through your browser settings, though this may impact your ability to use certain features of our online store.
6. Your Rights to Your Data and Designs
6.1 Requesting File Deletion
You have complete control over your data and your digital assets. If you do not want us to hold your files for the standard 60-day reprinting window, you may request the immediate deletion of your graphic design files and personal data at any time after your physical order has been delivered. Simply contact us, and we will permanently destroy your digital assets from our servers within 48 hours.
7. Contact Printhub
If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your graphic design files, please reach out to us:
Location: Mount Lavinia, Sri Lanka
Email: orders.printhub@gmail.com
Phone: +94 71 321 3232